Privacy Policy

1. Introduction

Welcome to Dunkin' Doggies ("we", "us", "our"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that we collect from you, or that you provide to us, when you use our website (the "Site") and our services.

2. Who We Are

Dunkin' Doggies is Hull's first private dog swimming pool, located at Unit 18k, Lake Enterprise Park, Bergen Way, Hull, HU7 0YQ. For the purpose of the General Data Protection Regulation (GDPR), we are the data controller.

3. Information We Collect

We may collect and process the following data about you:

• Information you give us: This includes information you provide when you make a booking, fill in a contact form, or subscribe to our newsletter. This information may include your name, email address, phone number, and information about your dog(s).
• Booking and Transaction Information: When you make a booking, our third-party payment processor, Square, will collect payment and card information. We do not store your full payment card details on our servers.
• Technical Information: Like most websites, we may automatically collect technical information, including your IP address, browser type, and operating system, to help us understand how users interact with our Site.

4. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Our Services: To process your bookings, manage your appointments, and send you service-related communications (such as booking confirmations and reminders).
• To Communicate With You: To respond to your enquiries submitted via our contact form.
• For Marketing Purposes: If you have opted-in to receive our newsletter, we will use your email address to send you information about our services, special offers, and updates. You can unsubscribe from these communications at any time.
• To Improve Our Website: To analyse how users interact with our Site so we can improve the user experience and our services.

5. Data Sharing and Third Parties

We will not sell your personal data to third parties. However, we do share your information with trusted third-party service providers who assist us in operating our website and providing our services. These include:

• Webflow: Our website is hosted on Webflow. They act as a data processor and are compliant with data protection laws.
• Square: Our booking and payment system is provided by Square. They process your booking details and payment information securely. Their privacy policy governs the use of this data.
• Future Membership Services: Should we introduce a customer account and loyalty feature in the future, we may use third-party services like Memberstack (for user accounts) and Xano (for secure data integration) to manage this functionality. We will update this policy if and when these services are implemented.

If you wish to exercise any of these rights, please contact us at the details below.

6. Data Security

We are committed to ensuring your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please note that no transmission of information over the internet is entirely secure, and we cannot guarantee the security of your data.

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

9. Changes to This Privacy Policy

We may update this policy from time to time by posting a new version on this page. We recommend you check this page occasionally to ensure you are happy with any changes.

10. Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at dunkindoggieshull@gmail.com or by post to our address listed in Section 2.